A Customer Service Information Note from Kim:
At My Favorite Things, we consider our customers our family. As family, we will never knowingly disappoint you.
We understand that when contacting customer support it is often because you need help or are experiencing frustration and we want to help you. Our Customer Success Champions will do their best to take good care of you.
We ask that you communicate in a kind and respectful way when contacting customer service so that we are best able to help problem-solve for you and come up with the best solution we can, as quickly as possible.
All email to firstname.lastname@example.org is answered Monday through Friday, from 8 am to 5 pm.
We always respond as quickly as possible to our email and strive to answer questions within a 48-hour workday timeframe.
The quickest response time will be attained by emailing us. Always include your name and order number if applicable.