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Please click on these questions to get to the answers below.
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> When will my order ship?
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> Why does it still say "Processing"?
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> I haven't received my International order yet. What should I do?
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> Do you have a tracking number?
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> Why did you stop shipping International First Class?
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> Can you mark my item with low duty or as a gift?
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> Are you an Angel Company?
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> Which mounts work with which sets?
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> How do I apply to be an MFT DT member?
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> What about My Favorite Guest? How do I become a Favorite Guest and what do I get?
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> I am involved in a swap/charity event and would like to ask for a donation. What should I do?
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> I got published using MFT stamps! What do I get?
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> I have an account in the store and have a new email address. Can I change my login information? I moved to another house. Can I change my address?
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When will my order ship?
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Unless your order contains a special order item, most ship within 3 business days.
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Why does it still say "Processing"?
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My site is set up so that I have to manually change the status to "Shipped". I prefer to stay busy packing orders and make this change a low priority item. Even thought the site still shows your order as processing, there is a great possibility it is on its way!
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I haven't received my International order yet. What should I do?
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The USPS says 6-10 business days for International Priority Order delivery. If it has been more than 2 business weeks and you have not received your International order, please contact your post office to see if your package is currently in the customs process.
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Do you have a tracking number?
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USPS does provide label numbers but not tracking numbers. When I printed your priority label, you probably received an email notification that contains this label number. If your order seems to be taking a while to arrive, please check to see if you received your label number and call your Post Office. If you did not receive this number, let me know!
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Why did you stop shipping International First Class?
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Because the packages were taking forever and only sporadically made it to their destinations! So, after several months of giving it a go, and losing money every month, I have had to discontinue this option. I am working on a Store Listing page that will tell you where to order MFT stamps from your favorite countries to save you money on shipping!
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Can you mark my item with low duty or as a gift?
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Unfortunately, if I do that and the package is lost, the insured or stated value is the total value I can state to file a claim. Since I take responsibility until the item reaches your hands, I can not afford to lose the value of the entire package in the event it is lost or damaged.
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Are you an Angel Company?
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Absolutely! We would like image credit when possible and of course this does not apply to mechanical reproduction but you are free to make and sell handmade cards and altered items!
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Which mounts work with which sets?
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Under each set you will find a listing called "We Also Recommend:" here is where you will find the list of mounts that work specifically with that set! How cool is that! Oh sweet mystery of life!
Remember, you only need one mount of each size... unless you're like me and gotta have lots of em around!
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How do I apply to be an MFT DT member?
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My Favorite Things has decided not to hold open designer calls, I feel it generates competitiveness and that's not what card making is about! I instead hand pick my members by seeing what they can do with their current MFT sets. So... you never know when the MFT Lady is checking you out!
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What about My Favorite Guest? How do I become a Favorite Guest and what do I get?
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The monthly My Favorite Guest spots are quite similar to the full DT in that we do not hold design calls, however given that there are 12 monthly opportunities to be a Guest Designer, the best way to get noticed is to post using your current MFT sets!
You receive the new sets that will be debuting that month free of charge as well as your choice of two (2) current MFT sets to play with! You also will be featured on the site for the month you are with us and of course will continued to be considered as full time DT members as positions open!
Wanna make sure we see your creations? Email your blog/gallery info to jen@mftstamps.com or carolyn@mftstamps.com to give us a heads up!
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I am involved in a swap/charity event and would like to ask for a donation. What should I do?
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I receive MANY donation requests each week and do my best to support most of them in a small way. Please email me with details of what you are doing and I will let you know if I can participate!
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I got published using MFT stamps! What do I get?
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Excellent! Send me the magazine name, issue and page info (a picture is perfect if you have one handy!), and I will email you a coupon worth $25 to spend however you'd like on the MFT site!
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I have an account in the store and have a new email address. Can I change my login information? I moved to another house. Can I change my address?
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Yes, you can. Click on the link "My Account" at the right side of the page (above the
shopping cart box). In the "Account Information" page that appears, the top two links are to
change email and address book.
The first link "View or change my account information." opens a page where
the email address can be changed.
The second link "View or change entries in my address book." opens a page
where the "primary address" can be changed.
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