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Please click on these questions to get to the answers below.
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> Who is Who's That Girl?
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> When will my order ship?
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> I haven't received my International order yet. What should I do?
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> Do you have a tracking number?
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> Why did you stop shipping International First Class?
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> Can you mark my item with low duty or as a gift?
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> Are you an Angel Company?
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> So you've got some MFT sets that need a new home?
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> Which mounts work with which sets?
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> How do I apply to be an MFT DT member?
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> What about My Favorite Guest? How do I become a Favorite Guest and what do I get?
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> I am involved in a swap/charity event and would like to ask for a donation. What should I do?
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> I got published using MFT stamps! What do I get?
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> I have an account in the store and have a new email address. Can I change my login information? I moved to another house. Can I change my address?
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Who is Who's That Girl?
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Who's That Girl is designed without any facial features intentionally, so she is not limited to any race, age or ethnicity, and can literally be EVERY woman. Just who is Who's That Girl? She's me and YOU!
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When will my order ship?
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Unless your order contains a special order item, most ship within 3 business days.
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I haven't received my International order yet. What should I do?
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The USPS says 6-10 business days for International Priority Order delivery. If it has been more than 2 business weeks and you have not received your International order, please contact your post office to see if your package is currently in the customs process.
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Do you have a tracking number?
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USPS does provide label numbers but not tracking numbers. When I printed your priority label, you probably received an email notification that contains this label number. If your order seems to be taking a while to arrive, please check to see if you received your label number and call your Post Office. If you did not receive this number, let me know!
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Why did you stop shipping International First Class?
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Because the packages were taking forever and only sporadically made it to their destinations! So, after several months of giving it a go, and losing money every month, I have had to discontinue this option. Check out the Retail Stores page that will tell you where to order MFT stamps from your favorite countries to save you money on shipping!
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Can you mark my item with low duty or as a gift?
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Unfortunately, if I do that and the package is lost, the insured or stated value is the total value I can state to file a claim. Since I take responsibility until the item reaches your hands, I can not afford to lose the value of the entire package in the event it is lost or damaged.
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Are you an Angel Company?
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Absolutely! We would like image credit when possible and of course this does not apply to mechanical reproduction but you are free to make and sell handmade cards and altered items!
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So you've got some MFT sets that need a new home?
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MFT encourages using the Buy/Sell/Trade forum on Splitcoast Stampers (use this link: www.splitcoaststampers.com/forums/forumdisplay.php?f=14) to sell all new or used PURCHASED MFT sets. We would prefer it be handled this way as opposed to listing them on your blog or ebay if possible.
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Should you receive a demo set from MFT, or any packaged MFT set as part of a prize or as compensation for DT duties; including Guest Designer positions, the sale of such sets are prohibited. In this case, we encourage them to be given away as blog candy, donated, or if they are unused, you may switch them out with MFT for another demo set of your choosing provided I have it on hand.
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Which mounts work with which sets?
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Under each set you will find the smallest and largest sizes of the different stamps in the set. It tells you which mounts work specifically with that set! How cool is that! Oh sweet mystery of life!
Remember, you only need one mount of each size... unless you're like me and gotta have lots of em around!
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How do I apply to be an MFT DT member?
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My Favorite Things has decided not to hold open designer calls, I feel it generates competitiveness and that's not what card making is about! I instead hand pick my members by seeing what they can do with their current MFT sets. So... you never know when the MFT Lady is checking you out!
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What about My Favorite Guest? How do I become a Favorite Guest and what do I get?
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The monthly My Favorite Guest spots are quite similar to the full DT in that we do not hold design calls, however given that there are 12 monthly opportunities to be a Guest Designer, the best way to get noticed is to post using your current MFT sets!
You receive the new sets that will be debuting that month free of charge as well as your choice of two (2) current MFT sets to play with! You also will be featured on the site for the month you are with us and of course will continued to be considered as full time DT members as positions open!
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I am involved in a swap/charity event and would like to ask for a donation. What should I do?
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I receive SO MANY donation requests that I am unable to honor all of them. I do my best, but please understand that since Stamper's are the most generous women in the world, there's no way I can keep up!
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I got published using MFT stamps! What do I get?
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Excellent! Send me the magazine name, issue and page info (a picture is perfect if you have one handy!), and I will email you a coupon worth $25 to spend however you'd like on the MFT site!
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I have an account in the store and have a new email address. Can I change my login information? I moved to another house. Can I change my address?
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Yes, you can. Click on the link "My Account" at the right side of the page (above the
shopping cart box). In the "Account Information" page that appears, the top two links are to
change email and address book.
The first link "View or change my account information." opens a page where
the email address can be changed.
The second link "View or change entries in my address book." opens a page
where the "primary address" can be changed.
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