FAQs

Please click on these questions to get to the answers below.

•  When should I receive my order?
•  Can you mark my item with low value or as a gift?
•  Do you have MFT sets that need a new home?
•  I am involved in a swap/charity event and would like to ask for a donation. What should I do?
•  I got published using MFT stamps! What do I get?
•  I have an account in the store and have a new email address. Can I change my login information? I moved to another house. Can I change my address?

 
 When should I receive my order?
We ship via FedEx whenever possible, and most orders leave our warehouse within 2-3 business days.  Fedex will email you the tracking number once your order is on its way so you can follow

 Can you mark my item with low duty or as a gift?
We are not able to mark package values lower than their actual value. We appreciate your understanding.

 Do you have MFT sets that need a new home?
MFT encourages using the Buy/Sell/Trade forum on Splitcoast Stampers to sell all new or used PURCHASED MFT sets. We would prefer it be handled this way as opposed to listing them on your blog or ebay if possible. Should you receive a demo set from MFT, or any packaged MFT set as part of a prize or as compensation for DT duties; including Guest Designer positions, the sale of such sets are prohibited.

 I am involved in a swap/charity event and would like to ask for a donation. What should I do?
 We are able to make occasional donations to 501c3 charities.  If this applies to you, please email a copy of your certification to customerservice@mftstamps.com to apply for a donation. 

 I got published using MFT stamps! What do I get?
Congratulations!  Once the magazine is published, please email copies of the project pictures to customerservice@mftstamps.com.  You must include the project pictures which list your name and the supply list page that specifies both My Favorite Things and the product name.  Publication incentives range from $10 for a simple sentiment or single Die-namics piece, to $50 for a cover page of a project which features only MFT products.

 I have an account in the store and have a new email address. Can I change my login information? I moved to another house. Can I change my address?
Yes, you can. Click on the link "My Account" at the right side of the page (above the shopping cart box). In the "Account Information" page that appears, the top two links are to change email and address book. The first link "View or change my account information." opens a page where the email address can be changed. The second link "View or change entries in my address book." opens a page where the "primary address" can be changed.