Catch Up with Kim

I really love reading blogs and getting a little glimpse into the lives of those whose creativity inspires me, and it occurred to me that I hadn’t gotten up-close and personal, or behind-the-scenes, in quite some time.  So, today I am remedying that!

Recently we had our annual MFT Management Retreat.  I was present along with Jody Morrow, Julie Dinn, Joanne Basile, Laina Lamb, and of course Brianna.  We always do a little work and a lot of play, and we always have a marvelous time.  Here are some highlights from the weekend…

After a long day’s work play, pedicures and pampering were in order!  Here we are as happy as clams enjoying some much needed TLC.


Fancy feet all around!

pedis close up

After a strenuous morning meeting session, nothing could’ve refreshed us better than a visit to the Garden Gate Tea Room in Mt. Dora, FL.

garden gate

And once our meetings were done for the day, it was time for a BBQ.  Here are Frank and Jody enjoying a beautiful, balmy, Florida night.

Cookout photo 1

Joanne and Laina posed for this cute shot.  I helped Joanne transform her hair into a Cindy Lou Who look!

Cookout photo 2

On a serious note, although we discussed many planned, important topics, there came an unexpected yet vital discovery along the way.  As we strolled and shopped in different areas of town, we had many customer service encounters, and the majority of them left us very disappointed.  I was alarmed at how badly we were treated from stores, restaurants, and boutique-type shops, many of which were in nicer parts of Central Florida.  While I won’t go into detail (I might be typing for the better part of the day if I were to indulge you in every instance) suffice it to say that it COMPLETELY and TOTALLY reaffirmed our commitment to offering YOU legendary customer service.  And although that may not mean we won’t occasionally falter, and that we may not be able to please everyone, it does mean that it is vitally important to us to do our very best.  We believe that we have succeeded because of YOU.  And we will continue to focus on delivering excellent service, and thank you for every opportunity you provide us to do so.

23 Responses to Catch Up with Kim

  1. 1
    Janeenk says:

    Glad you all had time together. I so agree about customer service so lacking these days and appreciate all you do for us.
    Thank you, it does not go unnoticed.

  2. 2
    Tracey says:

    Your customer service is and always has been outstanding!! Thank you for that MFT!!!

    So glad you all had a chance to get together and have some fun along with the work!!

  3. 3
    KathyC says:

    You DO provide legendary customer service. You’re the best and the friendliest and always are there to help when needed. It was neat to see you all having fun together! Thanks for another year of great customer service! You gals are the best!

  4. 4
    Amy Kolling says:

    Looks like you ladies had a fabulous day!!!! I wanna come! LOL

  5. 5
    Emily Henry says:

    Your customer service is extraordinary. You have gone above and beyond and I am always amazed at the speed with which things are done. My hope is to one day be able to meet all of you and tell you this in person!

  6. 6
    cathy says:

    I was so embarrassed for central Florida when I read this blog. I live in Orlando and the attitude in this area is this ‘we are never going to see you again’ there is no need to forge a relationship with a one time customer. MFT on the other hand does and has always treated your customers with 5 star customer service. We all keep coming back great service with great products. Thank you. I Love your company and thanks for giving us a glance into your personal crafty lives. We can see you all love your jobs and enjoy each others company. Thanks again, Cathy

  7. 7
    Carol Perry says:

    I am admiring the photos. Looks so warm and inviting. I am sitting here in my kitchen watching the snow fall and it’s only 5 degrees. If only I got a pedi and wear sandals home right about now.
    Anyways, prettty much agree to the comments above so I won’t repeat. I have placed a few orders from you and am amazed at how fast your orders turn around. Never had any hiccups in regard to orders but by the sound of things, sounds like you really stand behind what you guys do everyday. Thank you.

  8. 8
    Judy C. says:

    You are right Kim, you can’t please everyone all of the time. Well maybe I should rephrase that and say some people you can NEVER please. Those you can’t worry about. You by far have the best customer service in the industry hands down. I know of no one that can beat you in that department. That’s why your business is successful and why people keep coming back. We enjoy following everyone on their blogs and seeing the wonderful things they make to inspire us to push ourselves beyond our boundaries a little. You have a great team and I wish you big success this coming year. I’m sure I will continue to help you with that. ; ) Thanks for all you do for us. It is greatly appreciated.

  9. 9
    Brianna Smith says:

    I am all teary-eyed reading all of your comments! We had a wonderful time at our MFT Management Meeting. It is such an overwhelming feeling to have all of you as our customers and friends. I enjoy working with you all every day. Your notes leave me filled with happiness. I truly appreciate all of the love you have shown us today, and everyday. You all really are the absolute best. It is such an honor to work with such beautiful souls. Thank you <3.

  10. 10
    Anita O says:

    I do applaude you all – I have not once felt anything but satified after an encounter with MFT – whether it be on line or in store – it has always been excellent!!! And I THANK YOU!!!

  11. 11
    Nicky says:

    I have never had a reason to complain so take that as read that your service top drawer.
    I hope that the attitude of others didn’t put a complete Debbie Downer on your get away weekend.

    Meri Kirihimete me ngā mihi o te tau hou ki a koutou katoa
    Merry Christmas and a happy New Year

  12. 12
    Pat McCleary says:

    Looks like a fun time for all. I just won a gift certificate for MFT & am thrilled. Your customer service is outstanding & I just want to say Thank You.

  13. 13

    What a fun “treat” day! You all deserve it!! You have an amazing – on top of trends – site and supplies! I for one am thrilled to have a nice collection of your products!!

  14. 14
    Tricia says:

    I honestly think that the phrase “customer” service does not embody what MFT does… I’m pretty sure it is more like “best friend” service. You are all SO amazing and giving and you go SO FAR above and beyond what is expected that you make each order feel like a special present from a dear friend. I *love* the pink paper and the mints, but they wouldn’t be nearly as special if they weren’t backed up by all of you. I’m so glad you all had a wonderful day together! I will add, however, that being that warm in the middle of winter is just.plain.wrong. ; ) Love you all!!!!! MWAH!

  15. 15
    Marcia Taylor says:

    From my first visit to your boutique, to my last and each and every visit in between…absolutely wonderful! I’ve posted this on a blog of one of your DT ladies but I will say it here too…….You treat your customers like royalty, as if we were the most special and important person in the entire world.

    Your products are great and all of you are too!!!

    Thanks, MFT, for sharing your recent outing with us via the blog…….Marcia

  16. 16

    Glad to see you girls had such a great time. :)

    I have had nothing but the best service from MFT. I still remember asking what the difference was between kraft and Natural cardstock. Within an hour I had an email of the two side by side. I have never had anything wrong with my order and supplies come back in stock quickly when out. Couldn’t ask for anything more! Thanks for all the amazing products to play with. :)

  17. 17
    angela says:

    This post needs a LIKE button! :)

  18. 18
    Heidi Orndorff says:

    It looks like you all had a great time – well deserved I say! I have always had wonderful service from MFT. Great products, Great service – doesn’t get better than that!

  19. 19
    Janet says:

    You do have amazing customer service. I was beyond pleased with how you have dealt with me and the small glitches I’ve encountered. Keep up the fantastic work.

  20. 20

    Looks like you all had a fun and as a Nail Technician myself, your footsies look beautifully pampered :) It’s too bad that your shopping time wasn’t so good. I have to say I agree with the lack of friendly & aim to please customer service in the Central Florida area along with the “I could care less” mentality that the businesses here give out on a regular basis. That is why I was already super impressed with the kindness Brianna gave to me one day when I called. But then I was even more blown away when my daughter, mother, and I came into your store for the Mingle & Jingle. It was so wonderful to be treated like I was important and special. The store got very busy that day but everyone working there handled it with grace and professionalism. Not only do I love the products you all offer but I love the customer service which is what will make me be a repeat customer for years to come (and hopefully someday maybe even a Design Team Member)

  21. 21

    Glad you had such a fun day!! All of you deserve it; and for the record MFT has the BEST customer service ever!!

  22. 22

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  23. 23

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